Junior Customer Success

We're looking for a hands-on Junior Customer Success Manager to join our Customer Success team. You'll serve as the trusted point of contact for a portfolio of smaller customer accounts, helping them get started, guiding them through best practices, and ensuring they experience real value from Donna at every stage.

This dynamic role offers great variety: one day you're onboarding new customers, the next you're answering questions on quick calls, identifying upsell opportunities, or sharing valuable feedback with our Product team. If you're early in your career, eager to learn, and excited about rapid growth in a startup environment, this is the perfect place to make a meaningful impact.

What you’ll be doing

• Guide new customers through onboarding, setup, and best practices to ensure a smooth start

• Be a trusted contact: build strong relationships, understand customer goals, and help them succeed

• Provide training sessions to help customers and users get the most out of Donna and build confidence in using the product

• Capture and write out customer use cases that can be leveraged to illustrate value and best practices.

• Collaborate closely with Sales to monitor account health, proactively manage churn risk, and identify upsell or expansion opportunities, working together to drive customer growth and long-term success.

• 1–2 years of experience in a customer-facing role within SaaS

• Familiarity with tools like HubSpot, Salesforce, or similar CRMs

• Excellent communication skills (both written & verbal) in English and French

• Proactive problem-solver with a genuine customer-first attitude

• Strong organizational skills with attention to detail and ability to manage multiple accounts simultaneously

What you can expect

• Impact: Be part of an early-stage rocket ship startup where your contributions directly shape the company’s success. We’re moving fast, with crazy clients already signing up, so every line of code and every idea you bring has immediate impact.

• Growth: Join a rocket ship at the scale-up stage: learn from seasoned entrepreneurs and grow your career as we expand globally. The speed at which we’re onboarding clients means you’ll learn more in months than most do in years.

• Culture: Join a collaborative and supportive team that values innovation, creativity, and fun.

• Ecosystem: As a part of the Donna team, you’ll become a part of the Ghent tech ecosystem, and a member of the StarApps and Wintercircus ecosystem.

Next to the above very awesome perks, we offer a competitive salary with the following benefits:

• Macbook 💻

• Healthcare benefits plan 🏥

• A membership to the Collective (Wintercircus)

• Employee Stock Option Plan (ESOP) 📈

• Meal vouchers 🍴

• Annual company retreat 🎊

• Free office snacks 🍰

• Team drinks and events (like teambuildings, dev days, our off-site hackathons) 🍺🎉