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Delivery Lead

  • Hybrid
    • Gent, Vlaams Gewest, Belgium
  • Solution Engineering

- Build/ own a critical function from the ground up

- Work directly with founders

- Turn real-world complexity (enterprise + AI) into a scalable machine

- Opportunity to build something that scales 10x+

Job description

With Donna we’re delivering an AI-native platform and we’re scaling fast; especially in the complex enterprise market.

We’re looking for a Delivery Lead who can take ownership of our entire delivery function and turn it into a scalable, predictable engine; while operating in real-world scale-up chaos.

Our implementation team (growing to become 5+) sits at the core of that growth. We’re now hiring to turn this team into a scalable, high-performing delivery engine.

What you’ll be doing

  • Own end-to-end delivery across all implementations

  • Bring structure to projects, timelines, and reporting

  • Own resource planning & capacity management

  • Lead and coach a growing team of AI implementation consultants (based in Ghent and NYC)

  • Step in on highest-priority enterprise accounts (pre-sales → go-live)

  • Build the systems and processes to scale delivery reliably

Job requirements

  • Based in Belgium, able to join the Ghent office 3+ days per week.

  • 5+ years in Professional Services / Delivery / Implementation

  • Experience leading a services team in a scaling SaaS/tech company

  • Strong in project/program management for complex implementations in enterprise environments

  • Comfortable with ambiguity, pressure, and fast growth

  • Able to manage expectations of sales and manage enterprise stakeholders

  • Bonus: experience in Sales Enablement Tech or AI Implementations

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